The International Air Transport Association (IATA) that represents 340 airlines comprising over 80% of global air traffic launched a 10-year Global Baggage Roadmap to modernize baggage operations. Developed with airlines, airports, and industry partners, the roadmap sets a clear path to improve both operational efficiency and traveler satisfaction.
“Baggage is important for travelers. When they check a bag, they expect it to arrive on time. And if it doesn’t, they want to know where it is. That is confirmed by recent IATA polling showing 81% of travelers want better tracking, 74% expect real-time updates on their mobile phones and 67% are willing to switch to electronic bag tags. The Global Baggage Roadmap will move us closer to the automated digital baggage services that travelers want,” said Monika Mejstrikova, IATA’s Director of Ground Operations.
The Roadmap is built around three pillars: Baggage Information Exchange and Data Standardization, Baggage Tracking and Automation and Streamlining the baggage claim process, combating fraud, and enhancing the customer experience
“This Roadmap will consolidate the progress of previous initiatives to modernize baggage processes and take a holistic view of where we need to be in 10 years. With the buy-in of all stakeholders we are better placed than ever to improve traveler satisfaction by delivering the digital, automated, and customer-focused service that they get in many other sectors,” said Mejstrikova.
The Global Baggage Roadmap aligns with IATA’s broader efforts to modernize ground operations, enhance safety, and improve the passenger experience. IATA will work closely with stakeholders to develop implementation guidance, provide training, and monitor progress.
